“It Takes a Lifetime to Build a Reputation and Only 15 Minutes to Destroy...
How important is your reputation to you? As a small business owner, it should be extremely important. We tend to forget that anything and everything we “say” on the Internet is searchable. With the...
View ArticleValidation
Validation is a long video but so worth the time to watch it. Besides being inspirational, Validation is relevant for business owners who want to be “different” and stand out amongst the masses by...
View ArticleSocial CRM: The New Rules of Relationship Management
Social CRM: The New Rules of Relationship Management View more documents from Jeremiah Owyang.
View ArticleCustomer Reviews: A Double-Edged Sword
Companies spend a lot of time and money on marketing and sales campaigns to promote their brand when probably the most powerful advertising tool is happening without their knowledge and without them...
View ArticleIn Business, Silence is NOT Golden
All simple concepts that don't take a lot of effort to do yet are so often underutilized. For the small business owner, this can be a costly mistake. If you own a local retail shop and your competitor...
View ArticleKeeping up with the Social Media Revolution
Unless you have been living in a cave, you have heard of social networking sites like Facebook, Twitter, and LinkedIn. But have you realized how strong the impact these sites and others are having on...
View ArticleDid You Make Someone Feel Special Today?
Do You Appreciate Your Customers? How Do They Know That? I am always touting the benefits of customer satisfaction/service, reputation management, and relationship building because I truly believe in...
View ArticleWhat is Mystery Shopping & How Can it Help my Small Business?
What You Don’t Know CAN Hurt You! Companies lose billions of dollars every year simply because of: Employee behavior Lousy customer service Employee theft Waste Poor safety practices Bad accounting...
View ArticleAre you an Active Listener?
What is active listening? It is a way of listening and responding to another person that improves mutual understanding. Many people do not use active listening skills in their communications....
View ArticleHow to Convert More Prospects Into Customers
If You Are a Business Owner, Your Number One Concern is Customers You have most likely been inundated with a million and one ideas about how to build relationships, retain customers, create a list of...
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